Financial Performance

dnata increased its profit before tax by 2% to AED 1.6 billion (US$ 430 million) in the financial year 2024-25, with all business divisions reporting a solid performance, and notable contributions from its airport operations and catering and retail divisions.

dnata's total revenue increased by 10% to hit a new record of AED 21.1 billion (US$ 5.8 billion), driven by increased flight and travel activity across the world, particularly in its major markets: Australia, Europe, the UAE, UK, and US.

dnata’s international businesses account for 75% of its revenue, unchanged from the previous year.

Expanding its capabilities and capacity to meet customer needs and its future growth ambitions, dnata’s investments in 2024-25 amounted to AED 579 million (US$ 158 million). Significant investments during the year included: new electric and hybrid ground support equipment for its airport operations as part of its environmental strategy, new catering facilities in Australia, and new cargo facilities in the UAE.

In 2024-25, dnata’s operating costs increased by 10% to AED 19.7 billion (US$ 5.4 billion), in line with expanded operations in its Airport Operations, Catering & Retail, and Travel divisions.

dnata’s cash balance declined by AED 468 million to AED 3.7 billion (US$ 1.0 billion), primarily due to dividend payments to its owner, ICD; plus the funding of investments and debt repayments. The business saw a positive operating cash flow of AED 2.7 billion (US$ 735 million) in 2024-25, reflecting the substantial improvements in revenue.

Revenue from dnata’s Airport Operations, including ground and cargo handling increased to AED 9.9 billion (US$ 2.7 billion). 

The number of aircraft turns handled by dnata globally grew by 2% to 794,091; and cargo handled increased by 9% to 3.1 million tonnes, reflecting new contracts won, and increased flight activity by dnata’s airline customers across markets.

This year, dnata’s Airport Operations division launched operations at Rome Fiumicino Airport, after it acquired the remaining 30% stake in Airport Handling to secure full ownership of the Italian ground services provider. Supporting nearly 70,000 flights annually for 22 airline customers, dnata’s new Rome operations nearly doubles its presence in Italy which also includes ground handling teams at two airports in Milan – Malpensa and Linate. During 2024-25, dnata also won a seven-year renewal of its operating licenses in Zürich and Brussels; and added Raleigh-Durham International Airport to its international airport operations network.  

On the cargo front, dnata made significant investments to meet growing global demand. In Dubai, dnata Logistics broke ground on a 57,000 m² warehouse in Dubai South, a US$ 27 million investment that will support Dubai’s continued growth as a global logistics hub. In Zürich, dnata’s exclusive lease agreement will see it operate the airport authority’s new, advanced warehouse when it opens in early 2027.

dnata’s Catering & Retail business accounted for AED 7.1 billion (US$ 1.9 billion) of dnata’s revenue, up by 10%. The inflight catering business uplifted 114.0 million meals to airline customers, a 2% decline from last year. During 2024-25, dnata optimised and refocussed its service portfolio on strategic customer segments.

Key customer wins in 2024-25 include: long-term contracts secured with Etihad Airways and British Airways in the USA; and the long-term extension of an agreement for dnata to manage Jordan Flight Catering Company Ltd which delivers world-class culinary services to over 30 airlines in Amman. 

Major investments during the year include an AU$ 17 million inflight catering centre at the new Western Sydney International Airport and an expansion at Melbourne Airport to increase production capacity to 25 million meals annually. Both facilities are set to open in 2026.

Revenue from dnata’s Travel Services division grew by 11% to AED 3.9 billion (US$ 1.1 billion), with strong contributions from its UK travel business and Imagine Cruising, its cruise holidays business.  

Total transaction value (TTV) of travel services sold increased by 9% to AED 9.7 billion (US$ 2.6 billion), reflecting the division’s ability to deliver relevant B2B and B2C travel products across customer segments globally. 

In 2024-25, dnata’s travel division continued to enhance its expansive portfolio of products and services to meet the evolving and diverse needs of its customers. In the UAE, dnata Travel relaunched its brand proposition, and made major online and offline investments, including an enhanced booking experience on dnatatravel.com and a vibrant new retail store design.  Arabian Adventures introduced new products to cater to the growing number of UAE visitors, including the launch of a premium private dining experience in partnership with Veuve Clicquot; and the opening of The Fort Lisaili, a new multi-experience desert destination in Dubai.

dnata Travel Management onboarded new corporate clients, while dnata Representation Services in Dubai signed six new general sales agent (GSA) contracts with leading international airlines.