Privacy policy

This Privacy Policy sets out how dnata ("dnata", "we", "us", "our" or "ours") the operator of dnata.com (the "dnata Website") processes your personal data on the dnata Website.

dnata is a Dubai based corporation and has its principal office at dnata Travel Center, Sheikh Zayed Road, P.O. Box 1515, Dubai, UAE.

Your data is collected by us through your use of the dnata Website.

We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Policy, we will place any updates on the dnata Website. Please regularly check the dnata Website for the latest version of our Privacy Policy.

You might find external links to third party websites on the dnata Website. Our Privacy Policy does not apply to your use of a third-party site. We are not responsible for the privacy practices of websites that are not operated by us and encourage you to read the privacy statements of any such third-party site.

Our dnata Website uses cookies. A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our dnata Website and the internet and helps us provide better services to you and tailor certain content. Cookies may collect personal information about you. For more information on how we use personal information when you use the dnata Website and how to manage cookie settings see our Cookie Policy.

When you contact us on the dnata Website we collect, process and use personal information to address your request, query or question.

The types of personal information we collect from you when you contact us:

• Full Name
• Email address
• Telephone number
• Any other personal information you may provide with us in your query.

We also collect and process the name of the company that you represent on the dnata Website.

We process your personal information so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a valid legal subpoena, claim, summons or regulatory order, and to protect our property, rights and interests as well as the property, rights and interest of other persons.

We also process your personal information for crime prevention and detection purposes, including the prevention of fraud, for identity verification

We share your personal information in the manner and for the purposes described below:

• with third parties who help us manage our business and deliver the dnata Website to you. These third parties include service providers who help manage our IT and back-office systems, and host our facilities
• with governments, government organisations and agencies, regulators, law enforcement and others as permitted or required by law to generally comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies.

We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information.

We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected.

In some circumstances we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

If you require further information about how we retain particular information, please contact us.

Your personal information may be transferred and stored in the United Arab Emirates and other countries which may be outside the United Arab Emirates or your country of residence. Some of these countries are subject to different standards of data protection than your country of residence.

If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have certain rights in relation to your personal information.

• To access personal information.
• To rectify / erase ('right to be forgotten') personal information.
• To restrict the processing of your personal information.
• To object to the processing (including direct marketing) of personal information.
• To transfer your personal information.
• To obtain a copy of personal information safeguards used for transfers outside your jurisdiction.
• To lodge a complaint with your local supervisory authority.

If you wish to access any of the rights set out above, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.

You can exercise your rights by emailing us at privacy@dnata.com or by sending us a communication at Data Privacy Office, Emirates, P.O. Box 686, Dubai, United Arab Emirates.

We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

The primary point of contact for all issues arising from this Privacy Policy is our Data Privacy Officer, who can be contacted at privacy@dnata.com or by sending us a communication to the Data Privacy Office, The Emirates Group, P.O. Box 686, Dubai, United Arab Emirates.