Cargo & Logistics
With more than four decades of experience in the air-freight business, dnata Singapore has developed finely tuned handling techniques and cargo management methods that make us fully equipped to support our airline customers in surpassing the challenges of delivering products to their destinations in the shortest possible time.
Our investment in state-of-the-art equipment and facilities allows our highly trained staff to manage the handling of any type of cargo, from perishables to priceless goods, from live animals to engines or pharmaceuticals, we have the resources and the know-how to safely and efficiently handle your goods as part of our daily, routine operations.
Our other first-rate services include the preparation of cargo documentation, the operation of ground service equipment, the management of the goods acceptance, delivery, and the breakdown and build-up of cargo. At each stage, we complete our operations to your exact standards and you can track the shipment from start to finish.
Exceeding expectations
Designed to handle an annual turnover of 550,000 tonnes, our ISAGO certified cargo terminal, efficiently facilitates the rapid movement of inbound and outbound cargo. dnata Singapore is fully compliant with the requirements of the Regulated Air Cargo Agent Regime and maintains a Government Approved known shipper program.
We also hold the IATA Center of Excellence for Independent Validators (CEIV) Pharma and Fresh accreditation. This is in addition to ISO 9001:2015 certification for cargo handling services and Halal certification for a special holding room in its Coolchain facility.
Our top–of–the–range equipment and our commitment to utilizing the most contemporary technologies means that we are well placed to provide the best fit for your cargo handling requirements. This makes us the go-to service provider for import and export handling in the country.
Our Services:
- Shipment status enquiry and iCargoNet service
- Full volume checks are taken at the point of acceptance using the latest technology
- Digital blueprints of your cargo can be shared with relevant stakeholders giving more transparency and traceability of your shipments
- ULD and equipment management - Multiple level ETV system to keep your ULDs undercover and appropriately looked after
- Build-up and breakdown services
- Import, Export, Transshipment handling
- 100% weight verification and checks
- Dedicated Key Account Management or charter specialists on hand allows for a quick response time to last minute charters
- Facilities and equipment rental
- Specialised Post Office mail and e-Commerce handling team
- Shipping container stuffing, unstuffing, labelling and making your transhipment ready for airfreight carriage
Equipment:
- Elevated Transfer Vehicle (ETV)
- Transfer Vehicle (TTV/TV)
- Conveyor Belt Loader
- Weight scales - calibrated every quarter by an approved vendor in line with regulatory requirements
- TSA and DFT approved X-ray Machine - Rapiscan 632DV (1.5m x 1.65m) and 638 DV (1.8m x 1.8m)
- Secondary screening methods also available
- High-tech CCTV units within warehouse premises
- Build-up pits and mobile work stations
- 10T forklift on-site. Cranes can be arranged on short notice, if required.
Special Cargo Handling
No challenge cannot be overcome by our special cargo handling operations team. Decades in the cargo handling business, dedication to employee training and investment in state-of-the-art facilities, allows us to manage your special cargo as part of our routine daily operations.
We have successfully managed the transport of several special Cargo, from live tropical fish to tigers and large livestock, to explosive material and luxury cars, we have the experience and know-how to ensure safe and efficient handling.
Our Services:
- Airline equipment room
- Livestock room
- Vulnerable cargo holding area
- Radioactive room
- Dangerous Goods area
- Vault
Coolchain
Established in August 2013, Coolchain is the result of a S$4 million investment by dnata, launched to increase Singapore Changi Airport’s perishable handling capacity by 75,000 tonnes annually.
Our efficiency, reliability and state-of-the-art, controlled facilities make Coolchain the go-to air cargo operator for the safe transport of perishables.
At Coolchain, we understand that the delicate nature of perishables calls for specialized facilities and handling, which is why we are the first choice for the majority of National and International airlines in the country.
Our 1,400 square meters centre is equipped with the latest cold storage technologies and is designed to handle and process a wide range of products.
We have designated product-holding rooms for varying types of cargo, ensuring that the goods are systematically and efficiently managed to maximize time and cost efficiency, so that your products are kept at their optimum condition, as fresh as the day you ship them.
Our Services:
- Packaging services
- Handling services
- Storage facilities
- Loading services
- Tracking system
- Transportation services
- X-Ray / Security
- Chilled / Frozen / Ambient Storage
- Re-Icing
- Ad Val – Labelling
- Ad Val – Temperature probing / recording
- Ad Val – Consignments sorted to client orders
- Coolchain Management
- Shipping / reefer container charging points with ability to stuff, unstuff and prepare for next sector, air or sea.
Cool Dollies
To ensure and prepare for the uncompromised integrity of pharmaceutical and perishables in the air cargo supply chain throughout end-to-end distribution, dnata has invested in the manufacturing of cool dollies in Singapore. These new dollies, specially designed to serve the ever-growing pharmaceuticals industry, makes dnata the first handling company in Singapore to offer a temperature-controlled solution for the transportation of temperature-sensitive goods between the dnata Coolchain Centre and an aircraft. The introduction of a cool dolly service helps to provide peace of mind to pharmaceutical and medical manufacturers as well as health authorities.
Security Services
At dnata Singapore, Security is fundamental to our daily functions. Every stage of our Cargo and Logistics Operations are subject to unwavering security standards.
We take our responsibility for your goods seriously. By following international best practices and working closely with the airport and Government authorities, we ensure full compliance with international security regulations. This is supported by investment in employee training and modern technology to drive continuous improvement.
In partnership with Aetos and Certis CISCO, our associate auxiliary police force, we provide around the clock security at our facilities, keeping your goods safe.
iCargoNet
iCargoNet is dnata’s multi-functional, easy use, web-enabled service that is accessible through the Internet. The technologically advanced service allows the general public to enquire about flights handled by dnata and to receive an up to the minute status of their shipments.
All our customers need to do is simply subscribe to receive immediate access to a wide range of exceptional services, available at your fingertips. The service allows for easy access to a variety of functions, including Flight Enquiry, Shipment Enquiry, Management of FWB and FHL, Viewing of Import and Export Lying List, Updating Company Accounts, Printing Import and Export Cargo Manifests, Assign Warehouse Destination, View Import and Export Consignment Lists and Generate reports on the Monthly Cargo Tonnage Statistics.
Why choose iCargoNet?
- Make online flight and shipment enquiries
- View the import and export list
- Update your company account remotely
- Printable Import and Export consignment lists
- Generate reports on monthly cargo tonnage statistics
- We manage FWB and FJL messages
dnata Singapore Tariff Rates
In the below document you will find the dnata Singapore tariff rates for the following services:
- Equipment Hire
- Cargo Handling Services
- Cargo Store Rent Charges
- Charges Collect Fee
- Early / Late Delivery Charges for Valuable Cargo
- Miscellaneous
Click here to view our tariff rates.